FAQ: Delivery Information
We want to ensure that your flower delivery experience is as smooth and convenient as possible. Here, we’ve gathered answers to some of the most frequently asked questions regarding delivery methods, tracking, time slots, and more. If you have any additional questions or need assistance with your order, feel free to contact us via live chat or email – we’re here to help!
Q: Can I change my delivery method?
A: If you want to switch from delivery to pick-up (or vice versa), you’ll need to contact us directly via live chat on our website or by email. Please note that delivery fees are non-refundable if you change to pick-up.
Q: Can I change my delivery date and time?
A: Yes, you can request to change your delivery date and time, but please do so at least 1 day before the scheduled delivery. Simply reach out to us via email or live chat. The new delivery date must be within 2 days of the original date, as our flowers are fresh and can only maintain their quality for a few days before they begin to wither.
However, if you placed your order well in advance and we haven't yet stocked your flowers, we may be able to offer more flexibility with the delivery date, depending on your needs and the availability of the flowers on that day.
Q: Can I update my pin location?
A: If you need to change the pin location you saved before checkout for a more precise delivery, simply go to your order status page by logging in with the email used for your order. Then, navigate to your profile to manage the update.
Q: If I choose pick-up, can someone else pick up my bouquet?
A: Yes, but the person picking up your bouquet will need to show a screenshot of your confirmation email. so please make sure they have it ready to avoid delays.
Q: How do I track my order?
A: You can log in to your account on our website using the email you used to place the order. Once logged in, you’ll find an order status page where you can track your bouquet. Alternatively, you can provide us with your order number, which ends with "GTD" (e.g., XXXXGTD), and we’ll assist you in checking the status of your order.
Q: How will I know when my order is out for delivery?
A: You’ll get an email notification when your bouquet is out for delivery. This happens after a driver has been assigned to pick up your bouquet, usually near your selected time slot or within an hour of your delivery window starting.
Q: How will I know when my order is ready for pickup?
A: You’ll receive an email notification when your order is ready for pickup. This will happen once we’ve finished preparing and packing your order, usually near your selected pickup time, though it may be ready earlier.
Q: What time will my bouquet be delivered?
A: Your bouquet will arrive during your selected time slot. However, most deliveries happen in the last 2 hours of your time slot. For example, if you choose a 10:00 AM–1:00 PM time slot, your bouquet will likely be delivered between 11:00 AM and 1:00 PM.
Q: What happens if no one is home to receive the flowers?
A: If no one is available to receive the flowers and we’re unable to contact either the person who placed the order or the recipient, we will leave the flowers in a safe place, such as in front of the house or at the parcel table in a condo building. We’ll also send you a picture of the flowers in the location so that when the recipient is reachable, you can inform them where the flowers are.
Q: How will I know if the recipient has received the bouquet?
A: Once the driver completes the delivery, you’ll get an email marked “delivered.” You can also follow up with the recipient directly to confirm. If they don’t receive the bouquet, contact us immediately, and we’ll work to resolve it.