Refund policy

This policy applies to quality-related concerns after delivery. For order cancellations requested before dispatch, please refer to our Cancellation Policy.

 

Your Satisfaction Matters

In the rare event that you are not satisfied with the freshness or condition of your flowers, please contact us within 24 hours of delivery and provide clear photos of the delivered items.

Upon review, we may offer a replacement or an appropriate resolution at our discretion.

 

You may contact us via email at gentledovesflowershop@gmail.com, LINE: @gentledoves, Facebook Chat: www.facebook.com/gentledovesflowershop , or call 090-332-6015.

Our support hours are Monday to Saturday, 9:30 AM – 11:30 PM.

 

Returns

Due to the perishable nature of flowers, returns are accepted only for quality-related issues reported within 24 hours of delivery.

In most cases, a replacement bouquet will be provided and customers may keep the original flowers, as returned flowers cannot be resold.

If a return is requested for quality inspection, customers may be responsible for the return shipping cost.

 

Refunds

Refunds are not guaranteed and are evaluated on a case-by-case basis.

No refunds or exchanges will be issued if:

• The recipient declines the delivery for reasons beyond our control
• Delivery attempts fail multiple times and the recipient is unavailable on the scheduled delivery day

In such cases, the order will be considered successfully completed.

 

Subscriptions

Subscription cancellations and subscription-specific refund rules are governed by our Wrapped Flowers Subscription Terms of Service .