Welcome to our FAQ page! Here, you’ll find answers to common questions about ordering flowers directly through our website with ease and confidence.

 

Placing an Order

• How do I place an order?
• How do I use a coupon code?
• Order Changes & Cancellations

 

Valentine's Day

• Delivery & Pick-up time Slots
• Things you should know 

 

Subscriptions

• Wrapped Flowers Subscription

 

Payment

• Payment Methods
• Payment Process & Checkout
• Currency & Fees
• Thai Chuay Thai Plus

 

Ways to Save & Earn Rewards

• Membership & Rewards Program
• Weekly Sale
• Bundle Deals
• Discount Code Offers

 

Delivery Information

• Which areas do you deliver to?
• How to Find the Postal Code for Delivery
• Can I choose the delivery date and time?
• Can I pick up my order at the shop?
• Pickup Option Not Available? How to Fix It
• Delivery Charge & Pickup
• More common questions about delivery and pickup

 

After delivery

• After Delivery & Customer Support

 

Flower Availability and Customization

• Can I request specific flowers or colors?
• What happens if the flowers I want are out of stock?
• Custom Flower Bouquet Service