FAQ: Flower Availability and Customization
Q: Can I request specific flowers or colors?
A: Yes, you can absolutely request specific flowers and colors for your bouquet. For a custom bouquet, please discuss your preferences with us in advance via live chat. Custom orders require attention to detail regarding flower types, colors, and materials. If you're in a hurry, feel free to browse our selection of over 800 ready-made styles to choose from.
Q: What happens if the flowers I want are out of stock?
A: When browsing our flowers on the website, you’ll notice a notification bar above the product image that says: “Chat to confirm flower availability before ordering.” This means some flowers may be out of stock at certain times. To ensure you get the flowers you want, please reach out to us via live chat to confirm availability before placing your order.
If you’ve already placed an order without confirming availability, and we’re unable to source the flowers or materials, we will contact you directly to discuss alternatives or suggest other available options.