Valentine’s Day FAQ

Yes — ordering in advance is strongly recommended. Valentine’s Day uses a limited, curated selection of flowers, and delivery slots fill quickly. Placing your order early allows us to properly prepare your bouquet, card message, and delivery route. Last-minute orders risk limited availability or fully booked delivery times.

Orders close once we reach the maximum number of orders we can handle. This usually happens around February 10–12. After that point, Valentine’s bouquets from our special collection will no longer be available to add to your cart.

Possibly — but everything is uncertain. We may reopen orders on February 14th, but only after we’ve fulfilled all preorders and if we have enough flowers available for delivery.

Same-day orders on February 14th will have a delivery window from 7:00 PM to 10:00 PM.

Yes — but during Valentine’s period, changes are not flexible.

You must request any change at least 1–2 days before your scheduled delivery. Even then, approval is not guaranteed, as delivery routes and time slots are tightly planned.

To request a change, contact us via email, live chat, or LINE as soon as possible. Last-minute requests are very likely to be declined.

If you’d like to switch between delivery and pick-up, please contact us via live chat on our website, email, or LINE.

Please note that delivery fees are non-refundable if you change from delivery to pick-up.

To ensure quick and accurate delivery, we recommend pinning your location on Google Maps. You can do this right on the cart page.

If you’re choosing pickup or unsure of your location, you can skip pinning. If we can’t find your location, please leave a hint in the Delivery Instructions box at checkout to help us deliver your bouquet correctly.

Postal codes are only a general reference. Final delivery eligibility depends on whether your full address falls within our delivery zones.

Please check our official delivery coverage here: Delivery Zones & Fees

If your address is outside our service area, delivery may not be possible or may be delayed due to driver availability. In cases where we cannot complete the delivery, the order will be cancelled and we will contact you to arrange a refund.

If you’re unsure, check the delivery zone page or contact us before placing your order.

• Orders placed before February 11: Your card message will be printed in both black and color. This means any emojis on the card will also appear in color.
• Orders placed on or after February 11: The message will either be handwritten or printed in black text only.

If you’re placing an order after February 10th, we recommend avoiding emojis, as we won’t have time to prepare color printing for your card message.

You can track your order anytime here: Track your order

Alternatively, you can provide us with your order number, which ends with “GTD” (e.g., XXXXGTD), and we’ll assist you in checking the status of your order.

Please note that on February 14, if you depend on our team, you may get delayed replies. For the fastest updates, we strongly recommend using the self-tracking page.

Yes — someone else can pick up your bouquet on your behalf.

The person collecting the order must show a screenshot of your confirmation email. Valentine’s Day is extremely busy, so please make sure they have it ready to avoid delays or confusion at pick-up.

Your bouquet will be delivered within the time slot you selected.

On Valentine’s Day, due to extremely high demand, most deliveries occur in the last 2 hours of the chosen time slot. For example, if you select 10:00 AM – 1:00 PM, delivery will most likely happen between 11:00 AM – 1:00 PM.

If you have addressed a specific time in the delivery instruction to narrow your time frame, this wouldn’t be guaranteed if our driver can reach you on time on Valentine’s Day.

Once the driver completes the delivery, you’ll get an email notification that the item has been “delivered.” You can also follow up with the recipient directly to confirm.

In some scenarios, if we get the proof photo of the delivery, you might receive it via email or LINE push if you’ve connected with us.

If they don’t receive the bouquet, contact us immediately, and we’ll work to resolve it.

Yes. Once your bouquet is finished, we will send a preview photo to the email used at checkout before your scheduled delivery or pickup.

Please note: The preview photo is for confirmation only. Once the bouquet is completed, it cannot be changed or redesigned.

We will create your bouquet to closely match the sample product. However, flowers are natural materials and some flowers or secondary elements may vary depending on seasonal availability.

Valentine’s Day notice: Due to the high volume of orders on Valentine’s Day, preview photos and order status updates may be sent later than usual. In some cases, the preview photo may be sent after the bouquet has already been delivered.

Preview delivery method: Preview photos and delivery updates are sent by email only. We are unable to send preview or proof photos via LINE unless your LINE account is connected with our shop.

If you would like to receive updates via LINE, please connect your LINE account here: 👉 Connect LINE account

After your order has been delivered, you will receive an email notification confirming the delivery status.

Photo proof of delivery depends on:

• The recipient’s permission
• The driver’s ability at the delivery location

If a delivery photo is available, it will be sent after the delivery confirmation email.

Valentine’s Day notice: During Valentine’s Day, delivery confirmation emails and proof of delivery photos (if available) may be sent later than usual due to delivery volume. A delayed update does not mean your order is late or missing.

Yes, we’ll have a very limited number of pre-made Valentine’s bouquets available at the shop. However, these sell out quickly, and availability is not guaranteed.

Once they’re gone, preparation time can be long or unavailable due to order volume.

To avoid waiting or missing out, we strongly recommend planning ahead and placing your order in advance rather than relying on in-store purchases.