FAQ: After Delivery & Customer Support

Once your bouquet has been delivered, you may have questions about condition, proof, or follow-up. Here are the most common concerns.

Q: What if the bouquet arrives damaged?

A: This is covered under our Return & Refund Policy. Please see the full details here: click

Q: Do you send proof of delivery?

A: We only provide proof of delivery if requested in advance.
Here’s how it works:

• We always take a photo of the finished bouquet before dispatch.
• Our delivery partners may not always take a photo at drop-off unless told beforehand.
  If you want:
• A photo of the recipient receiving the bouquet
• A delivery confirmation photo
  Please tell us before we deliver so we can arrange it.

You can also connect with our LINE Connect service, where you may receive:

• Finished bouquet photo
• Delivery updates (if available)
• Direct communication with our team